FAQ
Get answers to your questions about Photon Neck’s red light therapy devices—from usage tips to shipping and returns. Learn how our technology works and shop with confidence today!
Questions? We’ve Got You Covered
What materials are used in your red light therapy products?
Our products are made with premium, skin-friendly materials, such as upgraded leather for durability, comfort, and easy maintenance.
What wavelengths of light do your devices use?
Our devices feature advanced 3-in-1 LED technology with 660nm red light and 850nm near-infrared light for effective surface and deep tissue therapy.
How long can I use the products each day?
We recommend using the products for 10-20 minutes per session, up to two sessions daily, depending on your needs and comfort level.
Are your products suitable for sensitive skin?
Yes, our products are designed with soft, non-irritating materials that are gentle on all skin types.
What are the benefits of red and near-infrared light therapy?
Red light (660nm) supports skin health and collagen production, while near-infrared light (850nm) penetrates deeper tissues to relieve pain, improve circulation, and promote healing.
How durable are your red light therapy products?
Our products are built to last, using high-quality materials and advanced technology to withstand regular use without compromising performance.
Do your products get hot during use?
While our devices may warm up slightly to enhance comfort, their unique honeycomb design prevents overheating and ensures a safe, enjoyable experience.
What kind of maintenance do your products require?
Simply wipe the surface with a damp cloth after use to keep it clean. Avoid using harsh chemicals to preserve the integrity of the materials.
Can I see results immediately with red light therapy?
Results may vary, but most users notice improvements in skin texture, reduced pain, and increased relaxation after consistent use over a few weeks.